We've streamlined our return process to make it convenient for you with our Return to Store feature! Items purchased online can be returned to the selected stores listed below.
Return Request Submission
To initiate a return, please ensure that the Return Request is submitted within 14 days after delivery. You can access the order return page from your G2000 account. For a detailed, step-by-step guide on submitting a Return Request, click here.
- Walk-ins without an authorized Return Request will not be entertained.
- No exchange and refund are available in-store.
Store Drop-off Locations
Return drop-off at Stores is available in the following selected stores:
- G2000 JEM, 50 Jurong Gateway Road #03-35
- G2000 Ang Mo Kio Hub, 53 Ang Mo Kio Avenue 3, Ang Mo Kio Hub #B1-08/09
- G2000 Waterway Point, 83 Punggol Central, Waterway Point #01-09
- G2000 ION Orchard, 2 Orchard Turn, Orchard ION #B3-13
- G2000 Vivo City, 1 HarbourFront Walk, Vivo City #02-239
- G2000 BHG Bugis, 200 Victoria Street BHG Bugis #02-02/03
- G2000 Raffles City, 252 North Bridge Road, Raffles City #03-31
- G2000 Causeway Point, 1 Woodlands Square #02-29
- G2000 Parkway Parade, 80 Marine Parade Road #01-74-75
- G2000 Paya Lebar Quarter, 10 Paya Lebar Road #02-23
- G2000 Plaza Singapura, 68 Orchard Rd, Plaza Singapura, #01-06/07/08
- G2000 Northpoint City, 1 Northpoint Drive, Northpoint City, South Wing, #01-159/185/186
- G2000 Changi City Point [Outlet], 5 Changi Business Park Central #02-45
- G2000 IMM [Outlet], 2 Jurong East Street 21 #01-73
- G2000 Junction 8, 9 Bishan Place, Junction 8 #02-05-06
Please indicate your preferred store in the remarks/notes field during the Return Request submission.
Return Process
- Our Customer Care Professionals will be in touch within 24 business hours to authorize your return request and provide further details.
- Once authorized, you have 7 days to return the item.
- Present the authorized email to the staff counter when returning the item.
- Our warehouse usually receives your returned items 3-5 business days after the courier pick up.
- The products will be assessed by the quality check team, and this process takes up to 1-3 business days.
- You will receive your refund within 7 working days back to the original payment method. If you opted for exchange, an exchange order will be created.