Why is my order delayed?
Our typical delivery time is 1-3 working days for Standard Shipping and 3-5 working days for Click & Collect. It is our priority to fulfill your order as soon as possible. It is not our standard to surpass the delivery timeframe; however, if it gets delayed more than 4 working days, click on "Write Us An Email" at the bottom to follow up with our fulfillment partners.
Peak sale seasons that may lead to delayed fulfillment are CNY, 9.9,10.10, 11.11, Black Friday, Cyber Monday, 12.12, Christmas, and New Year sales.
What should I do if my delivery or return drop off failed?
We really hope that this is not the case, however in a situation where your delivery or return drop off did not happen, click on "Write Us An Email" at the bottom for our Customer Care Professional to assist you further or you may contact NinjaVan for scheduling at:
NinjaVan Hotline: +65 6602 8271
NinjaVan Email: firstname.lastname@example.org
NinjaVan Website: https://www.ninjavan.co/en-sg