1. What is a Final Sale Item?
- A Final Sale Item is non-refundable but can be exchanged for an item of the same price or higher. Customers are responsible for covering any price difference, and an invoice will be sent accordingly.
2. How to Identify Final Sale Items?
- Final Sale Items fall under the "SALE" category on our website and are characterized by a slash on the original price, alongside the discounted price.
3. How Can I Exchange a Final Sale Item?
- To exchange a Final Sale Item:
- Step 1: Submit a return request through our website.
- Step 2: Indicate your preferred exchange item in the note section, ensuring its availability on g2000.com.sg.
- Step 3: Expect our customer service team to contact you within 24 working hours with further instructions.
4. Can I Get a Refund for a Final Sale Item?
- No, Final Sale Items are non-refundable. The exchange option allows you to choose a replacement of equal or higher value.
5. Can I Exchange a Final Sale Item for a Lower-Priced Item?
- No, exchanges for Final Sale Items can only be made for an item of the same price or a higher-priced item. Opting for a lower-priced item is not applicable.
6. What if I Receive a Damaged Final Sale Item?
- In the event of a damaged Final Sale Item, contact our customer support immediately for assistance. We may provide a replacement if the product is still available.
7. How Long Do I Have to Initiate an Exchange for a Final Sale Item?
- Exchanges for Final Sale Items must be initiated within 14 days of receiving the product. Refer to our Exchange Policy for details.