Channel: Online
We want you to love your purchase! If you’re not completely satisfied, we’ve got you covered with our hassle-free return and exchange policy. Please take a look at our guidelines to ensure a smooth and easy process.
Please note that exchanges and refunds for online purchases cannot be initiated at our physical stores.To request an exchange or refund, customers must either contact our Customer Support team or log in to their online account to initiate the process.
Key Points to Remember:
Return Request Deadline: You must submit a return request within 14 days from the purchase date.
Exchange/Refund Deadline: Any exchanges or refunds must be completed within 30 days from the delivery date including the item drop-off.
Requests submitted after 14 days or with no updates within 30 days will unfortunately be rejected or cancelled.
Return, Exchange, and Refund Policy:
| You must submit a return request within 14 days from the purchase date | |
|
Non-Returnable/Non-Exchangeable Products
*Please note that the list of non-returnable products may vary, and additional items may be non-returnable. For the most up-to-date information, please refer to this page to determine the eligibility of an item. |
|
|
Products must be:
|
|
|
Return/Exchange Process: If you haven't submitted a return form yet, please follow this link for a step-by-step guide.
|
|
|
Your refund will be credited to the original payment method. Please note that the initial shipping fee will not be refunded.
|
|
Stock Availability and Exchanges: We cannot guarantee that the item(s) you wish to exchange will be in stock. If the item(s) are out of stock, we will offer you a refund. |
Disclaimer: Please be aware that the return, exchange, and refund policy is subject to change. We reserve the right to modify or update the policy at any time without prior notice.