FAQ

Promotions

• G2000 x Atome
• [Online] G2000 wt+ $20 exclusive voucher
• [Online] Bundle Deals Terms & Conditions

Account and Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Missing Items in Order
• Gift service
• Corporate/Bulk Purchase Inquiry

Payment

• Guidelines to update payment methods
• Payment methods

Delivery

• Delivery options
• Click & Collect
• Our delivery schedule & fee
• Order delivery journey
• Order helpline
• Delivery address eligibility

Return/Refund

• [Online] Return & exchange policy
• [In-Store] Return & exchange policy
• Men's Innerwear
• Return form guideline
• Returns packing guide
• [Online] Store Return

Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• [Online & In-store] Alteration service