FAQ

Promotions

• Complementary Red Packet
• G2000 January Online Payment Partners
• CNY Promo
• 💲🐍💲 Wealth Snake Game
• November Online Exclusive: WIN A TRIP!
• G2000 Luggage Tag & Cabin Size Luggage [FULLY REDEEMED]

See all 8 articles

Account and Membership

• wt+ Club Welcome Gift Terms & Condition

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Missing Items in Order
• Gift service
• Corporate/Bulk Purchase Inquiry

Payment

• Payment methods

Delivery

• Delivery options
• Our delivery schedule & fee
• Order delivery journey
• Order helpline
• Delivery address eligibility
• Overseas delivery

Return/Refund

• Refund made easy
• [Online] Return & exchange policy
• [Online] Store Return
• [In-Store] Return & exchange policy
• Refund/exchange request submission
• Quick guide to exchange request

See all 8 articles

Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• [Online & In-store] Alteration service